Terms and Conditions

We aim to be flexible and meet your requirements wherever possible. In return, we ask you to accept and respect our booking conditions so that we can continue to provide the best service.

Your acceptance of the terms and conditions outlined above are required to process your reservation.

Cancellation Policy

Please be aware that all outdoor adventure activities provided by us are subject to the prevailing weather conditions.

Customers accept the risk that weather conditions they consider unsatisfactory may occur on the date booked. Customers are advised that all bookings are subject to our 48 hour cancellation policy below.

More than 48 hours prior to the commencement of the activity, bookings may be transferred or postponed to another date or activity without penalty.
More than 48 hours prior to the commencement of the activity, bookings may be cancelled subject to a 20% administration fee applying to any refunds.
Less than 48 hours prior to the commencement of your activity, bookings may be postponed or transferred to another date however a 50% loss of fees will apply to your existing booking. No loss of fees will occur if 2 additional people are booked in for every 1 person that postpones to another date.
Less than 48 hours prior to the commencement of your activity, no refunds are available for cancellations or “no shows”.
In the rare event that a booking is cancelled by Glenworth Valley due to continuous heavy rain or other safety grounds, bookings are transferrable to another date without penalty or are refundable subject to a 20% administration fee.
The above terms and conditions still apply to bookings made less than 48 hrs prior to the scheduled activities.
Additional private travel insurance covering cancellations and other potential unforseen events is strongly recommended.

Booking Conditions

For all Activities and Camping run by Glenworth Valley Outdoor Adventures;

Full payment is required at time of booking via credit card.
Bookings made online you adhere to the full terms and conditions and cancellation policy.

Horse Riding

Minimum age is 7 years for trail rides. (Riders 3-12 years can ride a lead Pony)
Free range is for those who have ridden 50+ times; Generally all riders start with a guide.

Lead Ponies

For ages 3 to 12 Yrs.
For children aged 3 to 5 yrs we recommend 2 adults; one to lead and one to walk beside.
Up to 4 children can share a lead pony, one at a time, in one or two hour sessions.

Kayaking

Minimum age 7 yrs.
For children under 15 years of age, an adult is required in the double kayaks and must accompany each participant for safety reasons.
Minimum of 6 participants for a tour to proceed.
Kayaking at Glenworth Valley Popran Creek is tidal and departure times are subject to tides.
Wine & Oyster Tasting Tour: (Depart Woy Woy - meet time 10am).
Once payment has been received a confirmation email will be sent to advise participants: what to bring, where to meet and a copy of our booking terms and conditions.
Further special conditions for overnight Trips may apply. Please ask for further details at time of booking.

Quad Biking

Minimum age 12 yrs.
Minimum of 4 participants for a tour to proceed on a weekend, or Minimum of 2 participants for a tour to proceed on a weekday.
Each Quad Bike booking requires credit card details on file of the booking organiser/riders. No additional amount is processed on the card. This is for security purposes for the bikes in the event of any damage etc. (Similar to when you hire a car or hotel room).
Group bookings over 6 people may attract a refundable bond. (subject to terms and conditions).
As you are hiring equipment from us, a credit card number is required as security. No additional amount is processed on the card.
Online bookings are made through a secure website and we don’t have access to your credit cards. Therefore a consultant will contact you to obtain these details.

Abseiling

Minimum age 7 yrs.
Minimum of 4 participants for a tour to proceed

Mountain Biking

Minimum age 12 yrs.
Minimum of 6 participants for a tour to proceed

Packages

For combined packages we offer 15% off normal price (pick 2 activities from Horse Riding, Quad Biking, Abseiling or Kayaking).
Activities are to be booked on the same or consecutive days and not to be split between different people.

Wet Weather

Glenworth Valley recommends that if you have doubts about the weather you should bring your wet weather gear with you or you can purchase disposable raincoats on the day. Please feel free to phone us for updates about onsite weather conditions on (02) 4375 1222.

Requests for an exemption to our cancellation policy may be considered in exceptional circumstances by addressing an email to the Manager at adventures@glenworth.com.au.