Terms and Conditions

Please note that all our products and services are subject to acceptance of the following terms and conditions.

Cancellation Policy

Please be aware that all outdoor adventure activities provided by us are subject to the prevailing weather conditions.

Customers accept the risk that weather conditions they consider unsatisfactory may occur on the date booked. Customers are advised that all bookings are subject to our 48 hour cancellation policy below.

More than 48 hours prior to the commencement of the activity, bookings may be transferred or postponed to another date or activity without penalty.
More than 48 hours prior to the commencement of the activity, bookings may be cancelled subject to a 20% administration fee applying to any refunds.
Less than 48 hours prior to the commencement of your activity, bookings may be postponed or transferred to another date however a 50% loss of fees will apply to your existing booking. No loss of fees will occur if 2 additional people are booked in of equivalent value for every 1 person that postpones to another date.
Less than 48 hours prior to the commencement of your activity, no refunds are available for cancellations or "no shows".
In the rare event that a booking is cancelled by Glenworth Valley due to continuous heavy rain or on other safety grounds, bookings are transferrable to another date without penalty or are refundable subject to a 20% administration fee.
The above cancellation policy applies even where a booking is made less than 48 hours prior to the scheduled commencement of the activity.
Additional private travel insurance covering cancellations and other potential unforseen events is strongly recommended.

Wet Weather

Glenworth Valley recommends that if you have any doubts about the weather you should bring your wet weather gear with you or you can purchase disposable raincoats on the day. Please feel free to phone us for updates about onsite weather conditions on (02) 4375 1222.

Requests for an exemption to our cancellation policy may be considered in exceptional circumstances by addressing an email to the Manager at adventures@glenworth.com.au.

Booking Terms & Conditions

For all products and services

Full payment is required at time of booking via credit card.
All bookings are subject to our full terms and conditions and cancellation policy.
We reserve the right to refuse entry to our property and participation in any activities provided by us.
Anyone who makes a booking or participates in an activity with us agrees that Glenworth Valley is authorised to communicate with them via electronic marketing means. Customers may unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing material or by emailing adventures@glenworth.com.au with “unsubscribe” as the subject.

Horse Riding

Minimum age is 7 years for trail rides. (Riders 3-12 years can ride a lead Pony)

Lead Ponies

For ages 3 to 12 Yrs.
For children aged 3 to 5 yrs, 2 adults are required; one to lead the horse and one to walk beside.
Up to 4 children can share a lead pony, one at a time, in one or two hour sessions.

Kayaking

Minimum age 7 yrs.
Children under 15 years of age must be accompanied in a double kayak by an adult on all our tours.
Minimum of 6 participants for a tour to proceed.
Kayaking at Glenworth Valley on Popran Creek is tidal and departure times are subject to tide levels.
Further special conditions for overnight Trips may apply. Please ask for further details at time of booking.

Wine & Oyster Tasting Kayak Tour: (Departing Woy Woy).

Once payment has been received a confirmation email will be sent to advise participants: what to wear and bring, where to meet and a copy of our booking terms and conditions.

Quad Biking

Minimum age 12 yrs.
Minimum of 4 participants for a tour to proceed on a weekend, or Minimum of 2 participants for a tour to proceed on a weekday.
Because you are hiring equipment from us, each Quad Bike booking will require a valid credit card number to be provided for security purposes in the event of any damage to the bikes etc. (Similar to when you hire a car or hotel room).
Group bookings over 6 people may need to pay a refundable bond. (subject to terms and conditions). The bond will be returned less any damage or expenses that may occur.
Online bookings are made through a secure website and we do not have access to your credit cards. Therefore a consultant will contact you to obtain these details.
All riders need to pass our assessment test to qualify to go out on our rides. A 50% refund applies to any rider who fails our assessment test.

Abseiling

Minimum age 7 yrs.
Minimum of 4 participants for a tour to proceed

Mountain Biking

Minimum age 12 yrs.
Minimum of 6 participants for a tour to proceed

Adventure Packages

Participants who do any 2 or more activities on the same or consecutive days as part of an adventure package will receive a 15% discount off the normal purchase price of these activities with a choice of Horse Riding, Kayaking, Abseiling or Kayaking.
Adventure package activities cannot be split up between different people.

Gift Vouchers

You will be required to make a booking at least 2 days prior to your chosen activity date. This is a voucher only and your activity has not been booked in.
Vouchers are valid for twelve (12) months from date of issue unless otherwise stated.
Vouchers may be transferred to another person or to any of our other activities we offer.
The voucher must be presented on the day of your activity otherwise you will need to pay for the activity in full.
Vouchers are not refundable or redeemable for cash.
Vouchers are only valid for the dollar value shown on the voucher and are subject to additional fees if the current price of the activity exceeds the value of the voucher.
For Quad Biking, a credit card must be used at the time of booking to secure your ride.
Vouchers can be extended for up to 3 months beyond the original expiry date for an additional $30 administration fee per voucher.
All bookings and activities are subject to our full terms and conditions as shown on our website and elsewhere.